All ru77 Questions Answered in One Place

Please wait about 15 minutes after depositing. Your balance should arrive within a short time. If it still hasn't appeared, send a screenshot of your deposit record to our 24/7 Live Chat. You can also email us at [email protected]. Include your transfer record, amount, and time in full — we'll check and help you as quickly as possible.

The minimum deposit amount for KBZPay, Wave Money, and AYA Pay is 20,000 Ks. If you deposit below this amount, the transaction will fail and the money will be returned, so please check the amount carefully before depositing. You can ask via Live Chat whether there is a maximum deposit limit.

ru77 does not charge any deposit fees. However, KBZPay, Wave Money, or AYA Pay may charge their own fees depending on their policies. Please check your e-wallet app for any fees before depositing. We are not responsible for any e-wallet fee changes.

We currently support KBZPay, Wave Money, and AYA Pay. These three are the most widely used digital payment networks in Myanmar — they work without a bank card and are available 24 hours a day, which is why they were chosen as the main payment methods at ru77. If new methods are added in the future, we will let you know via Live Chat.

Open the Wave Money app and transfer money to ru77's Wave Money phone number — include your ru77 account username in the reference. Then fill in the deposit form on the ru77 website with the amount, your Wave Money phone number, and the transfer reference number, and submit. Your balance will be credited after verification. Make sure to include the reference, as without your username it may be difficult to credit your account.

Shan Koe Mee is a traditional Myanmar card game where players compete by comparing card scores. At ru77, you can also use bonus balance to play Shan Koe Mee. Enter the game, set your stake, and make your decisions according to the game rules. There is also a live version where you play against a dealer in the live casino, so you can choose whichever you prefer.

2D lottery is a two-digit number game where you pick two numbers (00 to 99). Results are announced according to a set schedule and the draw is made visible. Note that it is not possible to predict which number will come out — the draw is random. Do not trust anyone who claims to know the numbers in advance.

In 2D lottery you pick two digits, while in 3D lottery you pick three, giving more combinations and a higher top prize. The way you play is the same, and the results are drawn openly at random, just like 2D. We want to remind all players to play responsibly, as the numbers cannot be known in advance.

Yes, the ru77 website is fully mobile-friendly and runs smoothly through the browser on both Android and iOS. No app download is needed — just open the site, log in, and pick your game, so it's easy from any phone. With a good Wi-Fi or data connection, games will run without issues.

Rejection is usually due to unclear images, incorrect documents, or mismatched information. Contact Live Chat to ask for the reason, then re-upload a correct and clear photo or document. Make sure the document is clearly visible and still valid — verification will then be carried out again.

Myanmar citizens can submit a photo of their NRC (National Registration Card) or Passport. The photo of the document must be clear and easy to read, and when both sides are required, both must be clearly visible. A driving licence or student card is not accepted — only NRC or Passport will be accepted.

Yes, there can be a problem. The name on your ru77 account must match the name on KBZPay, Wave Money or AYA Pay. If they differ, your withdrawal may fail and additional checks will be required, so please make sure you enter your name correctly when registering. If there is a name mismatch, you can contact us in advance via Live Chat to get it corrected.

ru77 protects your personal data with SSL encryption and stores it only for KYC purposes. It is never sold or shared with third parties, and is handled in accordance with our privacy policy. Read more at Privacy Policy.

The minimum withdrawal amount is 30,000 Ks. You cannot withdraw below this amount — your account balance must reach 30,000 Ks before you can make a withdrawal. Note that this is different from the minimum deposit of 20,000 Ks. If a bonus is involved, please be aware that you can only withdraw once the wagering requirement has been met.

Withdrawals can only be sent to a KBZPay, Wave Money or AYA Pay wallet whose name matches the name on your account. You cannot use someone else's wallet — the account holder must be the one receiving the funds, and this policy exists to prevent fraud. If the names do not match, the withdrawal will be cancelled and the funds will be returned to your account.

It normally arrives within 15 minutes to 2 hours. Unusually large withdrawals or cases that require additional verification may take longer. If it has been more than 2 hours, contact us via Live Chat and we will look into it. If you have further questions about withdrawal times in relation to Myanmar Standard Time (MMT), you can ask via Chat.

If you receive a 100% deposit bonus, you can only withdraw winnings from the bonus after completing 25x wagering. For example — if you deposit 20,000 Ks, you receive a 20,000 Ks bonus, and you must complete 20,000 × 25 = 500,000 Ks in wagers before you can withdraw winnings from the bonus. You cannot withdraw immediately after receiving a bonus — please note that withdrawal is only possible once the wagering requirement is met. You can check your remaining wagering amount in your account.